How Many Client Revisions Is Enough?
So far you’ve met with your client, had them sign off on a proposal, and sent them your finished work. Alright, time to get paid! Oh wait, another email from the client came in… “We really like it, but could you change this, this, this, and this?” Oof, client revisions are inevitable with any creative work, but how do you make sure your 20 hour project doesn’t snowball into an additional 30 hours of back and forth requests for changes? Let’s talk about how to best manage client revisions and your time.
The first step to minimize the amount of revisions you give to your clients, is to put it in writing when submitting your proposal. An example would be:
“The content will be uploaded and delivered by (date). (Client name) will submit one round of feedback within 24 hours for additional editing of the content before final delivery. Any additional edit requests will be charged at an additional hourly rate of ($hourly rate).”
It’s not uncommon for a project to need more adjustments than what is originally planned, but there must be a plan put in place that holds you and your client responsible for managing those additional edits. So make sure to outline exactly what you’ll deliver and document your client’s specific requests to show that you’ve provided what was agreed upon. If this worries your client, it at least starts a conversation before starting the work.
But what if the client is still apprehensive about the number of revisions they get for the price? Remember, the client is interested in hiring you because they like your previous work and trust that you’re going to deliver the product in the style they want. If they don’t think you’re going to be able to accomplish that, then you probably shouldn’t be working together.
In order to grow your brand and business, make sure you hold yourself to your own proposal. If the client requests an additional round of revisions, communicate with them before starting the work. If the revision request is small and you don’t want to charge your client, make sure to address that you will complete this revision at no charge but per your agreement, any additional requests will be billed at your hourly rate. They may find that the next revision they want to request isn’t as important to them as they originally thought.
Let us know how many revisions you build into your proposals in the comments below.
JARED SERFOZO IS A FREELANCE DIGITAL CONSULTANT BASED IN ATLANTA, GEORGIA. YOU CAN LEARN MORE ABOUT HIS PERSONAL BUSINESS AT JAREDSERFOZO.COM AND FOLLOW HIM ON INSTAGRAM, @JAREDSERFOZO.